Returns

At Kibu, we are proud of our paw-some return policy. Read below for the juicy details.

Returns

With our 14-day return policy, you have 14 days after receiving your Kibu products to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with original tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note that original shipping charges are non-refundable and return shipping costs will be deducted as a handling fee through our returns portal. Return shipping costs can vary depending on the item and shipping origin.

To start a return, you can follow this link to our online returns portal. Once your item has been delivered to us, please allow 2-4 business days so our team may process your return. 

If your return request is approved, you’ll be refunded on your original payment method minus return shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Kibu monitors return requests to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone and to reject any returned product that does not comply with our return policy. Rejected items will be sent back to the original shipping address at the customer’s expense. Please reach out to Kibu customer support at support@kibupets.com regarding any concerns or issues you may have about the items you would like to return and our team will be more than glad to address them.

You can always contact us for any questions at support@kibupets.com.

Damages and issues

Please inspect your Kibu order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!

Exceptions / non-refundable items

We do not accept return requests for Kibu products purchased on third party sites or from third party sellers. In addition, at this time we do not accept returns from purchases made in-person during Kibu pop-up events or festivals. 

Exchanges

At this time we do not offer exchanges of Kibu products.